Staffing shortages are not anything new to the healthcare industry. When a staffing shortage occurs, the quality of patient care suffers, and the costs go up to ensure schedules are covered. Across the country, healthcare systems are deploying alternate workforce solutions to address staffing demands and to contain costs, including using per diem clinicians. These clinicians can fill the schedule gaps that can develop when hospital staff is absent or there are spikes in inpatient censuses. To address these issues, Norman Regional Healthcare System (NRHS) embarked on a transformative journey with Trio Shifts to reduce staffing agency spending. This case study explores the workforce solution journey that NRHS took that helped to reduce staffing agency spending and help to keep the attrition rate low.
NRHS, like many healthcare institutions, faced several critical challenges:
Staffing Shortages: Periodic shortages of qualified healthcare professionals stressed the existing workforce, jeopardizing patient care quality and staff well-being.
Scheduling Complexities: Managing schedules for a diverse healthcare workforce across multiple facilities, including nurses, physicians, and support staff, proved labor-intensive and intricate.
Regulatory Compliance: The organization needed to navigate strict labor regulations while ensuring staffing levels adhered to industry standards while maintaining quality patient care.
Barriers to Efficient Communication: No platform existed to allow Norman Regional and its staff to communicate directly, leading to messy, disjointed messaging between Norman Regional, its agency partners, and its staff.
NRHS recognized the potential of Trio Shifts as an additional workforce solution by using per diem clinicians to address these challenges. The organization initiated this program with a focus on the following key areas:
Trio Shifts provided a user-friendly platform to streamline per diem scheduling, enabling administrators to effortlessly create, manage, and communicate open shifts to staff.
By utilizing Trio Shifts' data-driven insights, NRHS ensured they placed the right clinician in the right role at the right price.
The platform's automated compliance tracking and reporting supported the organization in maintaining labor law compliance and meeting accreditation standards.
Real-time updates and notifications ensured that all staff members were well-informed about their shifts, reducing missed shifts and associated complications.
The per diem program with the utilization of Trio Shifts delivered substantial positive outcomes for Norman Regional:
Scheduling time decreased by 50%, allowing administrators to redirect their focus from administrative work to strategic tasks.
The organization achieved a 15% reduction in labor expenses through optimized staffing levels and reduced overtime costs.
Well-staffed shifts and reduced staff burnout led to a marked increase in the quality of patient care, resulting in higher patient satisfaction scores.
The organization consistently met regulatory standards, avoiding penalties and legal challenges.
Better communication and fair scheduling practices led to higher staff morale and decreased turnover rates.
Don't miss out on unlocking the true potential of your healthcare facility's workforce. Contact us today to schedule a demo and learn more about how Trio Shifts can transform the way you manage your core workforce.